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Why Customers Hate Chatbots (And Why You Should Too)

Why Customers Hate Chatbots (And Why You Should Too)

For years, chatbots have been paraded as the future of customer service. Businesses embraced them with open arms, wooed by promises of efficiency, cost savings, and 24/7 availability. But let’s face it—customers hate chatbots. And if you’re still clinging to…

Louise North February 3, 2025 Feb 3, 2025

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