FTC Orders accessiBe to Pay $1 Million for Deceptive AI Accessibility Claims

The Federal Trade Commission (FTC) has mandated that accessiBe, a provider of web accessibility solutions, pay $1 million to settle allegations of deceptive marketing practices.

The FTC asserts that accessiBe falsely claimed its AI-powered tool, accessWidget, could render any website fully compliant with the Web Content Accessibility Guidelines (WCAG).

AccessiBe, established in 2018, offers automated solutions aimed at enhancing website accessibility for individuals with disabilities. Their flagship product, accessWidget, utilizes artificial intelligence to modify website elements in real-time, purporting to achieve ADA compliance by implementing WCAG 2.1 guidelines.

The FTC’s complaint contends that accessiBe’s marketing materials misled consumers by asserting that accessWidget could ensure websites’ compliance with accessibility standards.

The FTC determined these claims were unsubstantiated, as the company lacked adequate evidence to support the effectiveness of its product in achieving full compliance.

Under the proposed settlement, accessiBe is prohibited from making unverified claims about its products’ capabilities, particularly regarding compliance with accessibility guidelines. Additionally, the company must disclose any material connections with endorsers and reviewers to prevent deceptive endorsements. The $1 million payment will be used to provide refunds to affected consumers.

This enforcement action is part of a broader initiative by the FTC to address deceptive practices involving artificial intelligence. In September 2024, the FTC announced a crackdown on deceptive AI claims, emphasizing that companies must have substantiated evidence for their AI products’ capabilities.

The Commission’s unanimous vote to accept the proposed consent order reflects its commitment to ensuring that companies provide truthful information about their products, especially those involving emerging technologies like AI.

The agreement will be open for public comment for 30 days before the Commission decides whether to finalize the proposed consent order.

Consumers and businesses are advised to exercise caution when evaluating claims about AI-powered products and to seek evidence of their effectiveness, particularly in areas as critical as web accessibility.

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Noah Davis

Noah Davis is an accomplished UX strategist with a knack for blending innovative design with business strategy. With over a decade of experience, he excels at crafting user-centered solutions that drive engagement and achieve measurable results.